Returns and refunds
The short version
You have 14 days from delivery to return anything, as long as it is unused and in its original packaging.
How to return something
- Message us on WhatsApp or email with your order number and what you want to return.
- We reply with a return address inside the Kingdom and, where applicable, arrange collection.
- Once it reaches us and passes a quick check, we issue your refund.
When you get your money back
- Card, mada and Apple Pay: 5 to 10 working days back to the original method.
- Tabby and Tamara: we notify the provider and they adjust your instalment plan.
- Cash on delivery: bank transfer to the account you give us.
What we cannot accept
Items that have been used, are missing parts or packaging, or personal-care products where the seal is broken.
Faulty or wrong items
If something arrives damaged or is not what you ordered, tell us within 48 hours with a photo. We cover the return cost and send a replacement or a full refund, your choice.
Warranty
Electronic items carry a one-year warranty against manufacturing faults. Accidental damage is not covered.
Check these terms against Saudi consumer protection requirements before launch.